Information and contact

Technical support for customers

You have bought an eQ-3 product. Do you have a question about its function? You can find our FAQ here.

Alternatively, our technical support can also help. Send us a specific description as well as photos, screenshots or videos of your configuration.

You can reach us from Monday to Friday from 9:00 am to 6:00 pm or you can write to us via our contact form.

Technical hotline: +49 (491) 600 8 680
(Mon-Fri 09:00-18:00)

contact form

salutation

first name *

last name *

firm

customer number

street name, house number

post code, city

e-mail *

phone number

issues *

product line *

Support-Token
By the six-digit support token, the technical support receives anomymised informations about your system to support you specifically.

This is how you create a token in your Homematic IP App:

Open the Homematic IP App
Open the main menu in the app by using the symbol in the top left corner
Select "Info and support"
Select "support"
confirm with "queries"

Please don’t cancel the token until someone of our support team contacts you. Otherwise the token will lose his valdity. You can leave the menu after the transmission and use the app as usual.

select files

authorized file formats: jpg, png, gif, zip, doc, docx, pdf, sbk.
multiple files can be selected.
max. 10 MB

following informations are going to be send:

Indem Sie den Support in Anspruch nehmen, erklären Sie sich damit einverstanden, dass Ihre Anfrage durch die ELV/eQ-3 Unternehmensgruppe beantwortet wird. Sofern notwendig und unter Beachtung der geltenden Datenschutzvorschriften, werden im Einzelfall Daten an verbundene Unternehmen weitergegeben. Falls Sie dies nicht wünschen, teilen Sie dies bitte umgehend mit. Es ist dann jedoch möglich, dass wir Ihr Anliegen nicht zu Ihrer vollen Zufriedenheit lösen können.

You can use this contact form to generate a request. This request is sent to us as e-mail via our provider. If there is no legal retention period, your data will be deleted immediately after our reply. A usage for another purpose or an information transmission to a third party does not take place.

The TOP FAQs

In the FAQ section, you will find answers to your questions about eQ-3, our products and technologies.

all FAQs

Downloads

In our download area you can find current information about our products and our company, e. g. manuals, software updates or brochures.

Name

Notes

Download

Bluetooth® - Smart Lock

Short descr.: Key-BLE

Type of download: Declaration of conformity

Item no.: 142950A0

04.04.2022

124,71 KB

HomeMatic Wireless Switch Actuator 1-channel, flush-mount

Short descr.: HM-LC-Sw1-FM

Type of download: Manual

Item no.: 76793

25.03.2022

1,83 MB

HomeMatic Wireless Switch Actuator for battery operation

Short descr.: HM-LC-Sw1-Ba-PCB

Type of download: Manual

Item no.: 104895

22.03.2022

167,87 KB

HomeMatic Wireless Switch Actuator for battery operation

Short descr.: HM-LC-Sw1-Ba-PCB

Type of download: Declaration of conformity

Item no.: 104895

22.03.2022

59,53 KB

HomeMatic Wireless Switch Actuator for battery operation

Short descr.: HM-LC-Sw1-Ba-PCB

Type of download: Product Data Sheet

Item no.: 104895

22.03.2022

333,41 KB

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