Information and contact

Technical support for customers

You have bought an eQ-3 product. Do you have a question about its function? You can find our FAQ here.

Alternatively, our technical support can also help. Send us a specific description as well as photos, screenshots or videos of your configuration.

You can reach us from Monday to Friday from 9:00 am to 6:00 pm or you can write to us via our contact form.

Technical hotline: +49 (491) 600 8 680
(Mon-Fri 09:00-18:00)

contact form

This is how you create a token in your Homematic IP App:

  • Open the Homematic IP App
  • Open the main menu in the app by using the symbol in the top left corner
  • Select "Info and support"
  • Select "support"
  • confirm with "queries"


Please don’t cancel the token until someone of our support team contacts you. Otherwise the token will lose his valdity. You can leave the menu after the transmission and use the app as usual.

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following informations are going to be send:

You can use this contact form to generate a request. This request is sent to us as e-mail via our provider. If there is no legal retention period, your data will be deleted immediately after our reply. A usage for another purpose or an information transmission to a third party does not take place.

The TOP FAQs

In the FAQ section, you will find answers to your questions about eQ-3, our products and technologies.

Downloads

In our download area you can find current information about our products and our company, e. g. manuals, software updates or brochures.

Name

Notes

Download

Homematic IP Wired Dimming Actuator – 3 channels

Short descr.: HmIPW-DRD3

Type of download: Product Data Sheet

Item no.: 152626A0

08.11.2019

379,84 KB

Homematic IP Wired Switch Actuator – 4 channels

Short descr.: HmIPW-DRS4

Type of download: Product Data Sheet

Item no.: 152419A0

08.11.2019

371,15 KB

Homematic IP Wired Blind Actuator – 4 channels

Short descr.: HmIPW-DRBL4

Type of download: Product Data Sheet

Item no.: 152431A0

08.11.2019

552,34 KB

Homematic IP Wired Switch Actuator – 8 channels

Short descr.: HmIPW-DRS8

Type of download: Product Data Sheet

Item no.: 151677A0

08.11.2019

389,82 KB

Homematic IP Floor Heating Actuator – 12 channels, motorised

Short descr.: HmIP-FALMOT-C12

Type of download: Manual

Item no.: 153621A0

17.10.2019

1,14 MB

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