Information and contact

Technical support for customers

You have bought an eQ-3 product. Do you have a question about its function? You can find our FAQ here.

Alternatively, our technical support can also help. Send us a specific description as well as photos, screenshots or videos of your configuration.

You can reach us from Monday to Friday from 9:00 am to 6:00 pm or you can write to us via our contact form.

Technical hotline: +49 (491) 600 8 680
(Mon-Fri 09:00-18:00)

contact form

This is how you create a token in your Homematic IP App:

  • Open the Homematic IP App
  • Open the main menu in the app by using the symbol in the top left corner
  • Select "Info and support"
  • Select "support"
  • confirm with "queries"

Please don’t cancel the token until someone of our support team contacts you. Otherwise the token will lose his valdity. You can leave the menu after the transmission and use the app as usual.

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following informations are going to be send:

You can use this contact form to generate a request. This request is sent to us as e-mail via our provider. If there is no legal retention period, your data will be deleted immediately after our reply. A usage for another purpose or an information transmission to a third party does not take place.


In the FAQ section, you will find answers to your questions about eQ-3, our products and technologies.


In our download area you can find current information about our products and our company, e. g. manuals, software updates or brochures.




Homematic IP Dimming Compensator

Short descr.: HmIP-DC

Type of download: Manual

Item no.: 155402A0


3,38 MB

Homematic IP Dimming Compensator

Short descr.: HmIP-DC

Type of download: Product Data Sheet

Item no.: 155402A0


566,02 KB

Homematic IP Wired Access Point

Short descr.: HmIPW-DRAP

Type of download: Manual

Item no.: 152465A0


6,34 MB

Homematic IP Wall-mount Remote Control – flat

Short descr.: HmIP-WRCC2

Type of download: Manual

Item no.: 155342A0


3,62 MB

Homematic IP Rain Sensor

Short descr.: HmIP-SRD

Type of download: Product Data Sheet

Item no.: 154826A0


2,05 MB