FAQ

In the FAQ section, you will find answers to your questions about eQ-3, our products and technologies.

FAQs about Homematic IP can be found directly on the homematic-ip.com product page.

 

    • What has to be considered with regard to interferences when installing the CCU or Homematic IP Access Point?

      Every electronic device or any current-carrying conductor builds up an electromagnetic field. These fields occur in a wide variety of strengths and frequency ranges.

      This applies in particular to objects that emit radio waves:

      • WiFi routers
      • DECT stations
      • TVs
      • Computers
      • Radio speakers and radio headsets
      • Audio and video systems
      • Alarm systems
      • Mobile phones and cordless phones
      • Microwave ovens
      • Electronic ballasts for fluorescent lamps
      • Audio baby-monitors
      • etc.

      These interferences can be substantially reduced by keeping a distance as large as possible between the radio components and those potential sources of interference.

      We recommend a free installation site for the Central Control Unit or Access Point without the above-mentioned sources of interference in direct vicinity (ideally at least 1 m distance), in order to achieve an optimal wireless coverage.